You may return unopened items within 30 days of delivery for a full refund of purchase price minus shipping charges. We will pay shipping costs both ways if the return is a result of our error (you received an incorrect or defective item, etc.). Items that are opened or returned more than 30 days after delivery will receive a partial refund. If you need to contact customer service, please call 888-400-7733 and leave a detailed message with your call back number.